Kin Pet Care — Refund Policy

Eligible Refunds

Refunds may be granted when:

• A sitter cancels before service begins
• Services cannot be completed due to platform issues
• Duplicate charges occur
• A verified service failure occurs

Non-Refundable Situations

Refunds are generally not provided when:

• A pet owner cancels outside the cancellation window
• Services are completed as booked
• Dissatisfaction is based solely on personal preference without evidence of service failure

Refund Requests

All refund requests must be submitted within 14 days of the service date.

Kin Pet Care reserves the right to investigate refund claims and determine eligibility at its sole discretion.

Refund requests may be sent to support@kinpetcare.com.